Support Packages
We love our customers, and they love our customer support
“Great product, even better support! Setup was simple, and user creation was a breeze with help from the support staff. They definitely went above and beyond…”
-Dan
SFTP Gateway for AWS customer
“Great product and support. This solution was exactly what we needed and was easy to get setup and running. Great support from Robert when we had any questions – thanks.”
-Phil
SFTP Gateway for AWS customer
“They gave a lot of tips to configure and tune the setup for me…The devs at Thorn Technologies just packaged a custom build for my specific request…This is what I call world class support!”
-Rafiyath S.
SFTP Gateway for AWS customer
Support Options
Our support tiers give you the flexibility to get the most out of our products at a cost that fits your budget.
Standard Support
Free!
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Email support for product setup and basic troubleshooting.
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Average response within ~ 24 hours
Monday – Friday, 8AM – 6PM ET. -
Access to support knowledge base.
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No bulk discounts. This is already free!
Advanced Support
$
99/899
Month/Year
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In-depth product setup and troubleshooting guidance via email, phone, and/or screenshare.
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Guaranteed response within 2 hours, Monday – Friday, 8AM – 6PM ET.
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Bulk discounts or subscription options available.
Premier Support
$
2000
For 10 Hours
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Customization of our products for your specific needs.
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Custom cloud architecture work, such as automation, VPC/Security group setup, monitoring, and maintenance, pertaining to our products.
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Guaranteed response within 2 hours, Monday – Friday, 8AM – 6PM ET.
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Premier Support is also available as part of our Enterprise level solutions. Contact our team for details.
Custom Architecture and Development Services
We also provide custom cloud migration and architecture services, as well as enterprise software, web, and mobile app development. Some of the custom services we provide include but are not limited to:
- AWS Solution Architecture and Development
- CloudFormation / Infrastructure as Code
- Big Data, Analytics, and Artificial Intelligence
- REST and GraphQL API Development (Java EE, NodeJS)
- Responsive Web Development (React, Angular)
- Mobile Application Development (iOS, Android)
These services can be provided on a per-project, retainer, or hourly basis.
Learn more about our services, read some of our success stories, and contact us for more info.
Subscription Options
If you are subscribing to a monthly or annual Advanced Support plan, you will be billed automatically when your monthly or annual subscription renews.
Interested in one of our support plans?
Drop us a line at support@thorntech.com or fill out the form below. Hope to hear from you soon!