Support Packages

We love our customers, and they love our customer support

“Great product, even better support! Setup was simple, and user creation was a breeze with help from the support staff. They definitely went above and beyond…”
-Dan
SFTP Gateway for AWS customer
“Great product and support. This solution was exactly what we needed and was easy to get setup and running. Great support from Robert when we had any questions – thanks.”
-Phil
SFTP Gateway for AWS customer
“They gave a lot of tips to configure and tune the setup for me…The devs at Thorn Technologies just packaged a custom build for my specific request…This is what I call world class support!”
-Rafiyath S.
SFTP Gateway for AWS customer

Support Options

Our support tiers give you the flexibility to get the most out of our products at a cost that fits your budget.

Standard Support

Free!
  • Email support for product setup and basic troubleshooting.
  • Average response within ~ 24 hours
    Monday – Friday, 8AM – 6PM ET.
  • Access to support knowledge base.
  • No bulk discounts. This is already free!

Advanced Support

$ 99/799 Month/Year
  • In-depth product setup and troubleshooting guidance via email, phone, and/or screenshare.
  • Guaranteed response within 2 hours, Monday – Friday, 8AM – 6PM ET.
  • Bulk discounts or subscription options available.

Premier Support

$ 1500 For 10 Hours
  • Customization of our products for your specific needs.
  • Custom cloud architecture work, such as automation, VPC/Security group setup, monitoring, and maintenance, pertaining to our products.
  • Guaranteed response within 2 hours, Monday – Friday, 8AM – 6PM ET.
  • Bulk discounts or subscription options available.

Custom Architecture and Development Services

We also provide custom cloud migration and architecture services, as well as enterprise software, web, and mobile app development. Some of the custom services we provide include but are not limited to:

These services can be provided on a per-project, retainer, or hourly basis.

Learn more about our services, read some of our success stories, and contact us for more info.

Subscription Options

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Interested in one of our support plans?

Drop us a line at support@thorntech.com or fill out the form below. Hope to hear from you soon!

 
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