Support Packages
Our support tiers give you the flexibility to get the most out of our products at a cost that fits your budget.
Standard
support
Email Support
Contact support@thorntech.com for product setup and basic troubleshooting.
Fast Response
Average response within ~ 24 hours
Monday – Friday, 8AM – 6PM ET.
Knowledge Base
Free access to our extensive support knowledge base.
Premier Support
$2,500
For 10 hours
Custom cloud architecture work, such as automation, VPC/Security group setup, monitoring, and maintenance, pertaining to our products.
- Customization of our products for your specific needs.
-
2 Hour Response Time
Monday – Friday, 8AM – 6PM ET. - Premier Support is also available as part of our Enterprise level solutions. Contact our team for details.
Implementation Package
$9,000
For 40 hours
Hands-on deployment, training
Annual Retainer
$12,750
Per year
Up to 60 hours of Premier Support over the course of one year. All services included in premier support available in retainer.
- Customization of our products for your specific needs.
-
2 Hour Response Time
Monday – Friday, 8AM – 6PM ET. - Bulk discounts or subscription options available. Contact us at sales@thorntech.com.
If you are subscribing to a monthly or annual support plan, you will be billed automatically when your monthly or annual subscription renews.
Drop us a line at support@thorntech.com or fill out the form below.