Support Packages
Our support tiers give you the flexibility to get the most out of our products at a cost that fits your budget.
Standard
support
Email Support
Contact support@thorntech.com for product setup and basic troubleshooting.
Fast Response
Average response within ~ 24 hours
Monday – Friday, 8AM – 6PM ET.
Knowledge Base
Free access to our extensive support knowledge base.
Advanced Support
$1,500
Per year
Priority access when it matters most.
- Your support tickets are prioritized over standard queue.
- Guaranteed response within 2 business hours, Mon–Fri, 8AM–6PM ET
- Direct access to the Thorn Technologies support team via email or screen share
- Ideal for production environments where uptime is critical
Premier Support
$2,500
For 10 hours
Hands-on technical consulting for your SFTP Gateway or StorageLink deployment. Ideal for cloud architecture guidance, migration assistance, and complex configuration work.
- Hands-on consulting available.
-
2 Hour Response Time
Monday – Friday, 8AM – 6PM ET. - Premier Support is also available as part of our Enterprise level solutions. Contact us at sales@thorntech.com.
Annual Retainer
$12,750
Per year
Up to 60 hours of Premier Support over the course of one year. All services included in premier support available in retainer.
- Customization of our products for your specific needs.
-
2 Hour Response Time
Monday – Friday, 8AM – 6PM ET. - Bulk discounts or subscription options available. Contact us at sales@thorntech.com.
Implementation Package
$9,000
For 40 hours
Hands-on deployment, training
If you are subscribing to a monthly or annual support plan, you will be billed automatically when your monthly or annual subscription renews.
Drop us a line at support@thorntech.com or fill out the form below.