SFTP Gateway wins G2’s Winter 2026 Best Support award in the Managed File Transfer category
Who has the best MFT customer support? According to verified user reviews on G2.com, SFTP Gateway from Thorn Technologies has been rated the #1 MFT solution for customer support, ranking first place out of 58 competitors in the Managed File Transfer category.
G2 Best MFT Customer Support Ranking: What It Means
The Winter 2026 G2 Best Support award is based entirely on verified user reviews, not vendor marketing claims. SFTP Gateway earned this distinction by outperforming major competitors, including AWS Transfer Family, Files.com, IBM Sterling File Gateway, GoAnywhere MFT, Progress MOVEit, Axway, and 52 other MFT vendors.
This ranking reflects real customer experiences with support responsiveness, technical expertise, and problem resolution.
Why SFTP Gateway Support Stands Out
Real Engineers, Not Support Tiers
When you contact SFTP Gateway support, you’re connected directly with engineers who built the product. There are no ticket queues that disappear into the void, no chatbots giving generic responses, and no endless escalation chains. You get knowledgeable support from people who understand the product inside and out.
What Customers Say About Our Support
Here’s what verified G2 reviewers of SFTP Gateway report about their experience:
“Excellent customer support and very easy to set up! The engineer I worked with guided me through each step… He even set up a test environment on his end to replicate the issue and ensure everything would run smoothly.”
“Thorntech support is beyond excellent!!!”
“I’ve requested support from the Thorn team, and they’ve been very responsive and able to solve my issues within minutes.”
These aren’t cherry-picked testimonials—they represent the consistent experience customers report when working with our support team.
The Hidden Cost of Poor MFT Support
Enterprise file transfer is mission-critical infrastructure. When your MFT solution goes down or encounters issues:
- Business operations halt: Partner integrations fail, automated workflows break, compliance reporting stalls
- Revenue impact: Lost productivity, missed deadlines, potential SLA violations
- Security risks: Urgent security patches or configuration issues require immediate expert attention
- Implementation delays: Complex setup questions can stall deployments for weeks without proper support
The cost of poor support extends far beyond support ticket frustration—it impacts your entire operation.
Beyond SFTP Gateway: StorageLink Gets the Same Support
If you’re looking for a web-based file transfer solution, our StorageLink product comes with the same exceptional support that earned SFTP Gateway the #1 G2 ranking. Whether you need secure SFTP servers or modern web-based file sharing, Thorn Technologies delivers the support experience enterprise teams deserve.
What #1 Support Means for Your MFT Implementation
Choosing an MFT solution with top-rated support provides tangible benefits:
Reduced Risk: When security issues or configuration problems arise, immediate access to knowledgeable engineers minimizes exposure.
Lower Total Cost of Ownership: Fast, expert support dramatically reduces the hidden costs of internal IT time spent troubleshooting or waiting for vendor support.
Better Outcomes: Support that understands your specific use case helps you implement best practices and avoid common mistakes.
Experience The Best MFT Customer Support Yourself
If you’ve ever dreaded contacting support for your file transfer solution, we’d love to show you how it should work. SFTP Gateway delivers the functionality you need, backed by the support you deserve.
Start a Free Trial of SFTP Gateway →
Experience firsthand why customers rank us #1 for support among 58 MFT competitors. Our team is ready to help you implement a secure, reliable file transfer infrastructure, with the best support in the industry backing you up.
About the G2 Best Support Award: G2 is a peer-to-peer review platform where verified users rate software products across multiple categories. The Best Support award is based on customer satisfaction scores for the quality of support, meeting support-related needs, and ease of doing business with the vendor. Rankings are updated quarterly based on ongoing customer feedback.
